Customer Policies & Information

This section brings together the information customers should review before purchasing animals, hatching eggs, live products, custom items, or other merchandise from Pritchett's Small Pets.

Before You Order

Please read the product description and the policy that applies to the item you are considering. Live animals, hatching eggs, shipped live products, local pickup orders, and custom products can have different requirements.

Important Topics

• Hatching egg expectations and variables
• Live animal purchase responsibilities
• Local pickup and strict farm biosecurity
• Live-product shipping and weather
• Returns, live arrival, and custom order terms
• Website terms, privacy, accessibility, and educational disclaimers

If a policy is unclear, contact us before ordering. We would rather answer a question in advance than have a misunderstanding after a purchase.